Housing Triage Assessment Officer

Housing Triage Assessment Officer  
Grade 4, £26,403 up to £29,540 per annum pro rata 
37 hours per week, 12 months contract covering maternity

We require a Housing Triage Assessment Officer within the Housing Options Team to provide a frontline, customer focused housing service, triaging the needs of applicants facing homeless and assisting them to proceed with their application.

Duties will include assessing applicants as the first point of contact, discussing personal and complex information, ensuring this is accurately recorded against their application, where necessary arranging further assistance with a specialist officer. You will also confirm information provided, give detailed advice to housing customers as well as compiling associated documentation for performance indicators and government returns, recording information on various IT systems. You will also be assessing applications to the housing register alongside a homelessness application.

Candidates must have:

• Excellent organisational skills
• Ability to communicate effectively in a pressurised environment
• Initiative, also working well in a team 
• Experience of dealing with sensitive issues via the telephone and by interviewing members of the public face-to-face
• Ability to work in a fast paced environment and be able to adapt to changing priorities to meet customer need
• Ability to collate and interpret complex information and make assessments following policy and legislation

You need to have experience of using databases and case management systems to process and assess applications from start to finish.

We operate a ‘hybrid working’ model with a mix of office based, home and remote working available when suitable. The contractual base will be office based with agreed flexibility to work from home or at remote working locations in the borough. Until training is completed the role will be office based at Hinckley Hub.

Closing date: 13 April 2026        

Interview date: To be confirmed

Hinckley & Bosworth ‐ A PLACE OF OPPORTUNITY

Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.

We welcome applications from all of the community.
Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays.
Reasonable workplace adjustments are considered for all roles.