ICT End User Services Engineer

ICT End User Services Engineer  
Salary: £33,699 up to £38,220 per annum pro rata  

Grade: 6 
Location: based at Melton Borough Council offices, Leicestershire 
Contract: permanent, 37 hours per week, Monday to Friday 

About the role 

Do you want to play a pivotal role in enabling two district and borough councils to achieve their digital transformation ambitions?  

We are looking to recruit a talented End User Services Engineer who will support our user base to get the best out of the technology we use.  

What you will be doing  

You will work with internal customers, suppliers and colleagues to deliver the highest-quality ICT Service Desk experience as well as delivering new technologies and ways of working to the organisation.   

You will focus on delivering great customer service, excellent solutions as well as proactive maintenance to keep our technology estate in tip-top condition.   

The ICT End User Services Engineer works exclusively with all technologies and devices that our customers use; therefore you will need to be able to confidently support the technologies we use:   

• Desktop – Windows 11, Microsoft365, Teams, SharePoint, Citrix XenApp/XenDesktop  
• Mobile -  Android through our MDM (Intune)  
• Microsoft Services – Exchange, SQL, SCCM/Microsoft Endpoint Configuration Manager (MECM), WSUS  
• Active Directory and Windows administration tools   
• Virtualisation technologies – VMware, Nutanix (Acropolis)  
• Remote access systems such as TeamViewer   

About you 

You will be a proactive and technically capable End User Services Engineer who thrives in a busy, multi-site environment.  

Have strong troubleshooting skills across Microsoft technologies, paired with excellent customer service and communication.  

Be flexible and reliable, able to work predominantly on-site while supporting hybrid ways of working. 

Essential criteria 

• Full UK driving licence and access to a suitable vehicle to travel between sites. 
• Experience of providing 1st and 2nd line IT service desk support within a busy, multi-site environment, working to ITIL principles. 
• Strong technical troubleshooting skills across Microsoft technologies, including Windows, Active Directory and Microsoft 365. 
• Occasional hybrid working may be available however there will be an expectation for 4 or more days per week to be office-based in Melton. 

Closing date: 7 June 2026

Interview date: Week beginning 15 June 2026 

Why Join Hinckley & Bosworth Borough Council 

A great place to work, grow and make a real difference. Join a flexible, supportive council offering great development, strong wellbeing, financial benefits and values that put people first.  

Make a real difference in Hinckley & Bosworth. 

Benefits 

Hinckley & Bosworth ‐ A PLACE OF OPPORTUNITY

Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.

• Flexible working – flexi‑time, hybrid, part‑time and compressed hours (role‑dependent) 
• Generous annual leave – 26–33 days + bank holidays 
• Career development – training, funded qualifications, apprenticeships, e‑learning 
• Strong wellbeing support – EAP & counselling, occupational health, wellbeing sessions 
• Financial benefits – competitive pay, cost‑of‑living increases, local government pension scheme 
• Salary‑sacrifice schemes – tusker cars, tech, cycle to work 
• Relocation package up to £5,000 
• Lifestyle discounts – retail, travel, entertainment and more