Planning Support Officer

Salary: £25,185 up to £26,403 per annum pro rata
Grade: 3
Location: Hinckley, Leicestershire (Hybrid working available)
Contract: Permanent contract, 37 hours per week, Monday to Friday

About the role
An exciting opportunity has arisen to recruit an ambitious and motivated individual to join our Development Services team as a Planning Support Officer.

As a Planning Support Officer, you will primarily provide clerical and administrative support in the processing of planning applications.

Our Planning and Regeneration service is going from strength to strength, having been awarded East Midlands Local Planning Authority Team of the Year 2024, and receiving a commendation in the East Midlands Young Planner of the Year Awards 2025.

You will be working within a settled, supportive and experienced team, with a proven track record of supporting Planning Support Officers who wish to progress into other roles within the team.

What you will be doing

• Provide administrative and technical support in the processing of and validation of planning applications
• Issue planning decisions and supply planning-related information
• Respond to planning enquiries via phone and email
• Maintain and update electronic records, databases and document management systems
• Record and respond to planning enforcement complaints
• Support preparation for planning appeals, committee meetings and the Local Plan
• Assist with FOI, Environmental Information and Data Protection requests
• Process orders and invoices in line with financial procedures

About you
This role is ideal for someone who is a positive and effective team player, has a flexible, pro-active approach, is customer focused and looking for career progression, ideally within a planning environment.

Essential criteria

• GCSEs (or equivalent) in English and Maths or demonstrable equivalent experience
• Experience in an administrative role, ideally in a busy office environment
• Experience maintaining computerised records and document management systems
• Strong customer service skills and experience supporting members of the public
• Confident user of Microsoft Office (Word, Excel, Outlook)
• Ability to work on own initiative with minimal supervision
• Methodical approach with excellent attention to detail
• Strong communication and interpersonal skills
• Ability to process and manage data and figures accurately

Closing date: Sunday 17 May 2026

Interview date: To be confirmed

Why Join Hinckley & Bosworth Borough Council
A great place to work, grow and make a real difference. Join a flexible, supportive council offering great development, strong wellbeing, financial benefits and values that put people first.

Make a real difference in Hinckley & Bosworth.

Benefits

• Flexible working – flexi‑time, hybrid, part‑time and compressed hours (role‑dependent)
• Generous annual leave – 26–33 days + bank holidays
• Career development – training, funded qualifications, apprenticeships, e‑learning
• Strong wellbeing support – EAP & counselling, occupational health, wellbeing sessions
• Financial benefits – competitive pay, cost‑of‑living increases, local government pension scheme
• Salary‑sacrifice schemes – tusker cars, tech, cycle to work
• Relocation package up to £5,000
• Lifestyle discounts – retail, travel, entertainment and more

Hinckley & Bosworth ‐ A PLACE OF OPPORTUNITY

Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.

We welcome applications from all of the community.
Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays.
Reasonable workplace adjustments are considered for all roles.