Customer Services Adviser
Grade 4, £26,403 up to £29,540 per annum pro rata (actual salary £21,407.83 up to £23,951.35 per annum)
30 hours per week, part time, up to 12 months contract

An exciting opportunity has arisen to recruit a Customer Services Adviser. We require a candidate who is committed to providing excellent customer service. You will be friendly and diplomatic with good communication skills and enjoy working with the public.

As part of a dedicated team, working in a highly pressurised environment, as a Customer Services Adviser, you will ensure the delivery of a first-class and professional front-line service mainly by telephone.

As a first point of contact, you will manage calls and handle a variety of requests, including complex enquiries about council services, such as benefits, Council Tax, refuse and recycling. The majority of calls with be completed from end to end without the need for handing over to back-offices.

Previous experience within a fast-paced call centre or similar telephony-based environment is essential. You will also be an excellent communicator, have accurate IT skills and be educated to GCSE level or equivalent.

We operate a ‘hybrid working’ model with a mix of office based, home and remote working available when suitable. The contractual base will be office based with agreed flexibility to work from home or at remote working locations in the borough, once full training is completed. Initially, the role will be office based at Hinckley Hub.

Closing date: 6 April 2026

Interview date: 28 - 30 April 2026 and 1 May 2026

Previous applicants need not apply.

Hinckley & Bosworth ‐ A PLACE OF OPPORTUNITY

Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.

We welcome applications from all of the community.
Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays.
Reasonable workplace adjustments are considered for all roles.